help with tono.
the fastest way to reach us is email. we read every message. there's no ticket to file and no account needed to get help — just write to support@tonoit.com.
what to include
so we can help on the first reply, add what you can:
- the email address on your account
- your device and OS version (for example, iPhone on iOS 18)
- what you expected, and what happened instead
- a screenshot, if you have one
account, billing & access
where you manage or cancel depends on where you bought tono pro. for an app store purchase, use apple id subscriptions. for a google play purchase, use google play subscriptions. for a web purchase, use your account page, which opens the stripe billing portal. tono pro is $3.99/month or $39.99/year after a 14-day free trial, and renews unless cancelled. if you're not sure where you purchased, can't access the right store or account, have a question about a charge or refund, or need help getting back into your account, email support@tonoit.com from the address on your account.
privacy & terms
how we handle your drafts and data is on our privacy page. the rules for using tono are in our terms. for a privacy or data-deletion request, write to privacy@tonoit.com.
not for emergencies
tono is a writing tool — not an emergency, medical, or mental-health service, and email support is not monitored around the clock. if you're in crisis or facing an emergency, contact your local emergency number or a crisis line in your area.